Support

Status Enterprise

Professional Services Model for SCADA

With our new Professional Services Model for SCADA, you can have a world class Supervisory Control and Data Acquisition system running in your facility for free. No catches, no gimmicks.

The Professional Services Model for software has been around for a long time. The basic premise of the model is the software is free and services such as consulting, installation, support and training are only available at a fee. The Open Source community and companies like Red Hat are prime examples of this model.

In the use of the Status Enterprise System, we see a wide variety of companies with projects of varying degrees of complexity. Many projects are simple, and do not require support from B-Scada staff at all. Others are very complex, pushing the system to the edge of its ability and requiring a great deal of technical support from B-Scada. Yet the price paid by the client for each of these solutions is the same.

We believe that simpler projects and projects executed by seasoned SCADA professionals who need little to no assistance with their solutions should get a better rate on Status Enterprise. Projects that are highly complex, cutting edge and require a great deal of technical support should be billed more.

The most logical way to address this disparity is to base the price of the system on the amount of support required and not the price of the software. As such B-Scada has now moved to a Professional Services Model for its Status Enterprise system. Status Enterprise is now available freely for download. Basic support (B-Scada Forum and ScadaUniversity.com) are included with the system. Premium Support is also available if needed.


Free Support

Basic support is included with all of our products. This includes access to all of the resources on ScadaUniversity.com, which includes how-to videos, product documentation, whitepapers and case studies.

Basic support also allows access to the user Forum where you can ask product related questions. This forum is monitored by B-Scada support.

Premium Support

Premium support includes email and phone support for technical assistance. It includes software how-to, troubleshooting of hardware, connectivity, and communication issues.

The client should understand that all software has bugs, and in complex systems it is impossible to anticipate and test for every possible system configuration, use case and condition that the software may be required to operate under.

The client must also understand that our ability to provide technical support and development resources to investigate and support the system is contingent on us having a continuing source of revenue from which to pay our staff.

For Premium Support, a minimum of 5 support hours must be purchased prior to our support staff providing time for investigation of an incident. Unused hours will be kept until needed or refunded to the customer upon request. If the incident is the result of a defect in the Software, a suitable work around will be proposed, or the defect will be fixed at the B-Scada’s expense. Time for investigation of the incident is billable to the Customer.

The rate for Premium Technical Support is $100 per hour.

Professional Services and Custom Development

B-Scada will provide professional services for the development graphics screens, training, model design and general consulting services. The rate is $100 per hour.

B-Scada can also provide custom software development services for development of custom data monitoring solutions or to extend functionality of the Software. The rate is $150 per hour.

Download the Full Consulting and Support Services Agreement

Request Support

If you have purchased Premium Support please email [email protected].

Contact

B-Scada can also be contacted by:

Email: [email protected]

Phone: +1 352 564-9610

Or fill out this form

Order Premium Support

Submit the form below. An electronic invoice will be mailed to you shortly. Any unused support can be refunded.

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